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Frequently Asked Questions
I see you have two platforms, BlockTherapy.com and BlockTherapy.tv. What is the difference?
BlockTherapy.com is our Storefront platform. This is where you purchase programs and access the invoices for those purchases.
BlockTherapy.tv is our Content platform. This is where you access the programs you have purchased and where you purchase and manage subscriptions to our membership content. You will have separate login credentials for these two platforms.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Will the new platform have community interaction features?
If you have purchased a program, course or have an active membership subscription plan, you will have access to a community group on BlockTherapy.tv. We will email you details if more community groups become available.
What if I am having difficulty accessing Blocktherapy.tv?
Our customer support team is here to help and will be happy to assist you If you experience difficulties in accessing our new platform. Please reach out to support@blocktherapy.com.
Will you provide any Training & Tutorials?
Yes, there is a detailed tutorial on how to navigate through the course and membership content on BlockTherapy.TV. You will find the tutorial under the “Welcome” category when you log into your account.
Why are videos locked in my account?
When you are logged into your Block Therapy. tv account, you will see all the content Block Therapy offers. However, only the programs and courses you have purchased and any membership content you have subscribed to will be accessible. If you feel there is any content missing from your account, please reach out to support@blocktherapy.com, and we will be happy to assist you.